Tag: customer

  • International Customer Service Certification

    International Customer Service Certification

    In today highly competitive business environment, managing customer relationship and effectively interacting with your customers are critical to an organization success. By enhancing the customer experience, organizations could develop a strong relationship between the customer and the organization. If sustain over time, organizations could strengthen their competitive positions and as a result gain increase profitability.…

  • WINNING THE CUSTOMER SERVICE WAR IN CYBERSPACE

    WINNING THE CUSTOMER SERVICE WAR IN CYBERSPACE

    WINNING THE CUSTOMER SERVICE WAR IN CYBERSPACE The World Wide Web (www), cloud technology, dot.com, hash tags (#) among others are modern technological developments that brought changes on how customers view service providers in todays global market. Just as we see in space war where supersonic, ultra-high-speed space crafts are deployed in warfare and aliens…

  • WHY ARE TODAY’S CUSTOMERS DIFFICULT TO PLEASE?

    WHY ARE TODAY’S CUSTOMERS DIFFICULT TO PLEASE?

    I recently trained a group of employees of different companies in Nigeria, and one of the questions that was thrown up was the seeming difficulty of managing the ever increasing customers complaint and the frustration that this seems to generate. My reaction was first to correct the impression that customers are difficult but rather to…

  • WHY CUSTOMERS BEHAVE THE WAY THEY DO AND WHAT YOU CAN DO TO WIN THEM OVER

    WHY CUSTOMERS BEHAVE THE WAY THEY DO AND WHAT YOU CAN DO TO WIN THEM OVER

    In a recent training for key customer service practitioners, I was confronted with some seemingly difficult questions bothering on the fact that some customers can be overbearing, excessively implacable and that no matter what you do they are just too difficult to please. WORST CASE SCENARIOS A Verbally abusive customer. A waitress in a prestigious…

  • WHERE HAS MY CUSTOMER GONE?

    WHERE HAS MY CUSTOMER GONE?

    Customers are the live wires of a business. An awareness of this creates in us the consciousness of always asking the question where are my customers are? Or where has my customer gone? Any organization, marketing practitioners or customer service personnel that cannot readily provide answers to the whereabouts of his or her customer does…

  • UNDERSTANDING THE NEEDS OF TODAY’S & TOMORROWS CUSTOMERS

    UNDERSTANDING THE NEEDS OF TODAY’S & TOMORROWS CUSTOMERS

    Knowing who the customers are or having good knowledge of the customers is crucial and significant for the success of any business. To remain in the hearts of your customers you should be able to provide clear and succinct answers to the following questions: 1) Who are my customers? 2) Who should our customer be?…