WINNING THE CUSTOMER SERVICE WAR IN CYBERSPACE The World Wide Web (www), cloud technology, dot.com, hash tags (#) among others…
I recently trained a group of employees of different companies in Nigeria, and one of the questions that was thrown…
In a recent training for key customer service practitioners, I was confronted with some seemingly difficult questions bothering on the…
Customers are the live wires of a business. An awareness of this creates in us the consciousness of always asking…
Knowing who the customers are or having good knowledge of the customers is crucial and significant for the success of…
Restrictive Covenants The success of an organization and its capacity to remain competitive is largely based on its ability to…
The prevalence of betting centers and the acceptance of lottery by a larger percentage of the Nigerian population has thrown…
It is a recognizable fact that the employer has a reasonable amount of control over employees conduct while at work,…
Salary Negotiation Strategy Felix had just concluded a job interview; the employer did not hide his interest in engaging him…
The role of artificial human beings with electronic brains and the capability to make reasonable and intelligent decisions is today…
Workforce Discipline and the Law The workplace is guided by laws, established norms, processes and procedures hence, the need for…
Legislative actions, practices, customs, Treaties, and Conventions have standardized working hours as eight (8) hours per day and five (5)…
www.askkayodemicah.com.ng It is the desire of every employer to have employees, who are fully engaged, productively active, organizationally socialized and…
I must sincerely thank all who follows this blog and made very insightful criticisms and suggestions on how it could…
On more than two occasions, I have had reasons to make contributions to discussions on the 13th-month pay. Going by reactions…