ABOUT THE AMERICAN CERTIFICATION INSTITUTE

ACI, the American Certification Institute, is a premier professional certification institute well-known in the United States and about 70 Nations of the world. It was founded in the USA in 1999. Its Corporate Headquarters is in Lewes, Delaware, USA and it has numerous alliance partners in China, Nigeria, South African, Ghana, Poland, Mexico, Malaysia, Singapore, Dubai, Romania, and other countries. These alliance partners represent ACI in their respective countries and conduct ACI programs in collaboration with the Institute. ACI is dedicated to helping train the leaders of tomorrow for personal and professional success.

ISO 9001

The Certification programs of the American Certification Institute (ACI) of Lewes, Delaware

have been verified and determined to meet all the Quality Management System (QMS) requirements of International Organization for Standardization (ISO) Standard 9001, to include the Quality Management requirements, requirements for Quality Systems Administration, requirements for Process/Product Operations, and requirements for Quality Control

OVERVIEW OF THE CERTIFIED INTERNATIONAL CUSTOMER SERVICE PROFESSIONAL (CICSP)

In today’s highly competitive business environment, managing customer relationships and effectively interacting with your customers are critical to an organization’s success. By enhancing the customer experience, organizations can develop a strong relationship between the customer and the organization. If sustained over time, organizations would strengthen their competitive position and as a result increase profitability.

This program examines customer service and customer relationship management (CRM) as a key strategic process within all organizations. CRM is defined as the overall process of building and maintaining profitable customer relationships by delivering value and satisfaction to the customer. Focusing on process, strategy, and technology, this program leads students from understanding the fundamentals of customer service and CRM through the implementation of CRM systems and analysis of customer data. It discusses customer service and CRM philosophy as well as the systems in place that incorporate and integrate information from sales, marketing, and service.

The theory of CRM is being exalted to a new status because of today’s severe competition and nearly saturated market.  Wal-Mart, Southwest Airline with great reputation highly listed in Fortune magazine make management ability of customer service as their core competitiveness.  The essence of competition between corporations is customer satisfaction; customer service department is no longer a dispensable department but the edge tool of corporate development.

The program is designed to bring students to speed in both customer service skills and CRM fundamentals and in managing all customers’ experience touchpoints.  The curriculum will introduce students to concepts and functionality for all customer service professionals.  This Certification Program is a core certification program of the American Certification Institute. This program offers the designation of CICSP (Certified International Customer Service Professional) to candidates who demonstrate their understanding of the fundamentals of the profession through the successful completion of rigorous professional certification examinations based upon the CUSTOMER SERVICE MANAGEMENT BODY OF KNOWLEDGE (CSMBOK). The CSMBOK is supported by 2 modules of study material for the CICSP.

WHO SHOULD ATTEND?

• Customer service practitioners, marketing, sales, and related managerial personnel
• Excellent customer relationship management service personnel
• Anyone wishing to become a customer service professional
• Anyone who desired to have a world-class certification in Customer and customer relationship management

ADMISSION CRITERIA

1. Applicant must be a degree holder ( or its equivalent) from any recognized institution
2. Applicant must have a minimum of two years of work experience to warrant interest in Customer service / Customer Relationship Management
3. To be awarded the certification student must pass an online multiple-choice examination

MODULES/ COURSE OUTLINE

The certification program consists of two modules and an 80 question multiple-choice examination prepared from the CUSTOMER SERVICE MANAGEMENT BODY OF KNOWLEDGE (CSMBOK). Candidates may complete the modules in any order. However, the suggested sequence is spelled out below:

Module 1 (Customer Service Skills)

1) Achieving high customer satisfaction

2) Developing strong listening and communication skills

3) Winning Telephone skills

4) Technical writing skills for support professionals

5) Handling a difficult customer situation

6) Solving and preventing problems

7) Teams and team players in a help desk setting

8) Minimizing stress and avoiding burnout

Module 2 (Customer Relationship Management)

1) CRM Overview, Types, Strategy and Implementation

2) The Theoretical Framework of CRM

3) CRM Project Organization in the Financial Industry

4) The Evolution of Customer Relationships and Customer Value

5) Main Benefits and Organizational Impacts of CRM within the Bank

6) Data Mining Systems Supporting the Marketing Function

7) CRM Conclusion

BENEFITS OF CERTIFICATIONNEB

 OF CERTIFICATION

Professional certification offers individuals a wide range of important benefits. The certification designation demonstrates to current and potential employers that the employee possesses a solid foundation of experience and education in a field of endeavor that can have a positive impact on bottom-line results. Certification symbolizes knowledge and accomplishment and is highly regarded by colleagues and employers. As a certified professional, the employee can proudly join a successful group of professionals who are enriching and advancing their careers and their chosen professions. Specific benefits include the following:

• Professionalism — Certification indicates a high level of professionalism to both coworkers and customers, increasing one’s value in the market place.
• Leadership — Certification signifies an employee as dedicated to the continuous improvement of himself/herself.
• Recognition — Only a small fraction of professionals ever achieve certification, indicating that they are a leading professional in their fields.
• Knowledge — Certification will improve one’s understanding of the most current processes and trends in one’s profession.
• Ethical Behavior—Individuals who become certified must subscribe to a rigorous code of ethics appropriate to the specific profession.

TRAINING SCHEDULE

This is essentially a self-study certification program where students are expected to study having a maximum of 3 to 5 months of study time before taking the online examination.

FOR MORE INFORMATION on registration please contact

Email: info@darachassociate.com

Tel: +2347088172236, +2348033356911

Darach Associate and Marketing Consulting Nigeria Limited

Topaz Plaza, Suite C 11, km 18, New Round bus stop, before Chevron roundabout

Lekki Epe Expressway, Lekki, Lagos

www. darachassociate.com

Email: info@darachassociate.com

 www.facebook.com/darachassociate

The post CERTIFIED INTERNATIONAL CUSTOMER SERVICE PROFESSIONAL (CICSP) appeared first on Kayode Ibukunoluwa-Micah's Blog.

CERTIFIED INTERNATIONAL BUSINESS ANALYST PROFESSIONAL (CIBAP)

CERTIFIED INTERNATIONAL EXECUTIVE ASSISTANT (CIEA)

A Job assessment report shows that the demands for skilled workers are upwelling both in Nigeria and other countries. In fact, countries such as Canada, Australia, and other western economies are creating opportunities for professional-migrant-workers to move to their countries.

We discover a surge in the demand for professional business administrators, managers, and business analysts. To this end, the American Certification Institute, Lewes Delaware, USA has designed certification programs that will give advantages to their certification holders aimed at securing top business management and administration jobs in major countries of the world.

The Institute course contents are in agreement with the International Body of Knowledge and it provides professionals a dynamic perspective that does not see business as “the strange bloodless creature” but a living and cognitive organism with the capacity for survival in a dynamic open system.

AVAILABLE CERTIFICATION COURSES

1. CERTIFIED BUSINESS ADMINISTRATOR (CBA)
2. CERTIFIED INTERNATIONAL BUSINESS ANALYST PROFESSIONAL ( CIBAP)
3. CERTIFIED INTERNATIONAL EXECUTIVE ASSISTANT ( CIEA)

ADMISSION CRITERIA

1. Applicants must have a minimum of B.sc, HND or equivalent qualification from a recognized Institution of learning
2. Applicants must have worked for a period not less than three years
3. Admitted students must be able to pass an online multiple-choice examination set by the board of examination to obtain the certification.

BENEFITS OF HAVING A TRAINING CERTIFICATION

• Mark of excellence
• Professionalism and attestation by the American Certification Institute
• Knowledge and continuous learning
• Issuance of transcripts for higher learning in Institutions in the US and some European countries.
• Affixation of professional designation to your name, complementary cards and other documents
• You will command attention and respect amongst professional colleagues.

WHAT YOU WILL GET

•  A certification that is recognized in over 70 countries and by top employers in Nigeria.
• Online listing of your name on the website of ACI

MODE OF APPLICATION

Kindly send an email request to info@darachassociate.com indicating your preferred certification. You may call Kayode on 07088172236, 08033356911, Femi 08066492890.

For more information, please visit www.darachassociate.com

Best regards

The post CERTIFIED BUSINESS ADMINISTRATOR appeared first on Kayode Ibukunoluwa-Micah's Blog.

CERTIFIED INTERNATIONAL PROFESSIONAL TRAINING MANAGER ( CIPTM LEVEL 2)

CERTIFIED INTERNATIONAL PROFESSIONAL TRAINING CONSULTANT (CIPTC LEVEL)

Knowledge and experienced-based trainers, facilitators and resource persons are among those projected to be in high demand and earn fat pay in this decade. Opportunities in the learning industry are on the rise. Interestingly too, most organizations are moving away from their traditional approaches to doing business to accommodate digital/technological disruptions and changes in consumers’ preferences. The shift in the strategic adaptation would place a huge demand on trainers’ experiences, knowledge of modern learning facilitation and approaches.

To fit into these requirements trainers must hone their skills, understands their new roles as strategic business partners, and adopt global best practices in content development and learning delivery.

To prepare and equip professional trainers who will like to distinguish themselves, the American Certification Institute, Lewes, Delaware USA has obtained licenses to offer globally acceptable professional certifications for trainers. The training synopses are in conformance with the International Professional Learning Body of Knowledge and their certifications carry the common seal of the Institute.

AVAILABLE CERTIFICATIONS

Certified International Professional Trainer (CIPT Level 1)

Certified International Professional Training Manager (CIPTM Level 2)

Certified International Professional Training Consultant (CIPTC Level 3)

QUALIFICATIONS FOR ENROLMENT

CIPT Level 1

1. Students must hold a first degree / HND from a recognized Institution
2. A minimum of two years of post-graduate work experience
3. The ability to pass a 3-hour multiple-choice qualifying examination for the award of the certification.

CIPTM Level 2

1. A holder of CIPT Level 1 or
2. Post-Graduate degree ( MBA or M.SC)
3. A minimum of 5 years of professional work experience
4. Ability to pass a 3-hour multiple-choice qualifying examination for the award of the certification

CIPTC LEVEL 3

1. A holder of CIPTM LEVEL 2 ( Compulsory)
2. Above 5 years of professional work experience
3. Submission of a written project to ACI board of examination

BENEFITS OF HAVING A TRAINING CERTIFICATION

• Mark of excellence
• Professionalism and attestation by the American Certification Institute
• Knowledge and continuous learning
• Issuance of transcripts for higher learning in Institutions in the US and some European countries.
• Affixation of professional designation to your name, complementary cards and other documents
• You will command attention and respect amongst professional colleagues.

WHAT YOU WILL GET

•  A certification that is recognized in over 70 countries and by top employers in Nigeria.

MODE OF APPLICATION

Kindly send an email request to info@darachassociate.com indicating your preferred certification. You may call Kayode on 07088172236, 08033356911, Femi 08066492890.

For more information, please visit www.darachassociate.com

Best regards

The post CERTIFIED INTERNATIONAL PROFESSIONAL TRAINING MANAGER ( CIPTM) appeared first on Kayode Ibukunoluwa-Micah's Blog.

Get an Internationally Acclaimed certification and career opportunity in major countries of the world

ABOUT THE AMERICAN CERTIFICATION INSTITUTE

ACI, the American Certification Institute, is a premier professional certification institute well-known in the United States and about 70 Nations of the world. It was founded in the USA in 1999. Its Corporate Headquarters is in Lewes, Delaware, USA and it has numerous alliance partners in China, Nigeria, South African, Ghana, Poland, Mexico, Malaysia, Singapore, Dubai, Romania, and other countries. These alliance partners represent ACI in their respective countries and conduct ACI programs in collaboration with the Institute. ACI is dedicated to helping train the leaders of tomorrow for personal and professional success.

ISO 9001

The Certification programs of the American Certification Institute (ACI) of Lewes, Delaware

have been verified and determined to meet all the Quality Management System (QMS) requirements of International Organization for Standardization (ISO) Standard 9001, to include the Quality Management requirements, requirements for Quality Systems Administration, requirements for Process/Product Operations, and requirements for Quality Control

OVERVIEW OF THE CERTIFIED INTERNATIONAL CUSTOMER SERVICE PROFESSIONAL

( CICSP)

In today’s highly competitive business environment, managing customer relationships and effectively interacting with your customers are critical to business success. By enhancing the customer’s experience, businesses can develop a strong relationship between their customer and the organization. If sustained over time, organizations can strengthen their competitive position and as a result increase profitability.

This program examines customer service and customer relationship management (CRM) as a key strategic process within the organization. CRM is defined as the overall process of building and maintaining profitable customer relationships by delivering value and satisfaction to the customer. By focusing on process, strategy, and technology, this program leads students from understanding the fundamentals of customer service and CRM through the implementation of CRM systems and analysis of customer data. It discusses customer service and CRM philosophy as well as the systems in place that incorporate and integrate information from sales, marketing, and service.

The theory of CRM is being exalted to a new status because of today’s severe competition and nearly saturated products.  Wal-Mart, Southwest Airline with great reputation highly listed in Fortune magazine make management ability of customer service as their core competitiveness.  The essence of competition between corporations is customer satisfaction; customer service department is no longer a dispensable department but the edge tool of corporate development.

The program is designed to bring students to speed on both customer service skills and CRM fundamentals and in managing all customers’ experience touchpoints.  The curriculum will introduce students to concepts and functionality for all customer service professionals.  This Certification Program is a core certification program of the American Certification Institute. It offers the designation of CICSP (Certified International Customer Service Professional) to candidates who demonstrate their understanding of the fundamentals of the profession through the successful completion of rigorous professional certification examinations based upon the CUSTOMER SERVICE MANAGEMENT BODY OF KNOWLEDGE (CSMBOK). The CSMBOK is supported by 2 modules of study material for the CICSP.

WHO SHOULD ATTEND?

• Customer service practitioners, marketing, sales, and related managerial personnel
• Excellent customer relationship management service personnel
• Anyone wishing to become a customer service professional
• Anyone who desired to have a world-class certification in Customer and customer relationship management

ADMISSION CRITERIA

1. Applicant must be a degree holder ( or its equivalent) from any recognized institution
2. Applicant must have a minimum of two years of work experience to warrant interest in Customer service / Customer Relationship Management
3. To be awarded the certification student must pass an online multiple-choice examination

MODULES/ COURSE OUTLINE

The certification program consists of two modules and an 80 question multiple-choice examination prepared from the CUSTOMER SERVICE MANAGEMENT BODY OF KNOWLEDGE (CSMBOK). Candidates may complete the modules in any order. However, the suggested sequence is spelled out below:

Module 1 (Customer Service Skills)

1) Achieving high customer satisfaction

2) Developing strong listening and communication skills

3) Winning Telephone skills

4) Technical writing skills for support professionals

5) Handling a difficult customer situation

6) Solving and preventing problems

7) Teams and team players in a help desk setting

8) Minimizing stress and avoiding burnout

Module 2 (Customer Relationship Management)

1) CRM Overview, Types, Strategy and Implementation

2) The Theoretical Framework of CRM

3) CRM Project Organization in the Financial Industry

4) The Evolution of Customer Relationships and Customer Value

5) Main Benefits and Organizational Impacts of CRM within the Bank

6) Data Mining Systems Supporting the Marketing Function

7) CRM Conclusion

BENEFITS OF CERTIFICATION

Professional certification offers individuals a wide range of important benefits. The certification designation demonstrates to current and potential employers that the employee possesses a solid foundation of experience and education in a field of endeavor that can have a positive impact on bottom-line results. Certification symbolizes knowledge and accomplishment and is highly regarded by colleagues and employers. As a certified professional, the employee can proudly join a successful group of professionals who are enriching and advancing their careers and their chosen professions. Specific benefits include the following:

• Professionalism — Certification indicates a high level of professionalism to both coworkers and customers, increasing one’s value in the market place.
• Leadership — Certification signifies an employee as dedicated to the continuous improvement of himself/herself.
• Recognition — Only a small fraction of professionals ever achieve certification, indicating that they are a leading professional in their fields.
• Knowledge — Certification will improve one’s understanding of the most current processes and trends in one’s profession.
• Ethical Behavior—Individuals who become certified must subscribe to a rigorous code of ethics appropriate to the specific profession.

TRAINING SCHEDULE

This is essentially a self-study certification program where students are expected to study having a maximum of 4 to 5 months of study time before taking the online examination.

FOR MORE INFORMATION on registration please contact

info@darachassociate.com

Tel: +2347088172236, +2348033356911

Darach Associate and Marketing Consulting Nigeria Limited

Topaz Plaza, Suite C 11, km 18, New Round bus stop, before Chevron roundabout

Lekki Epe Expressway, Lekki, Lagos

www. darachassociate.com

Email: info@darachassociate.com

www.facebook.com/darachassociate

The post Certified International Customer Service Professional (CICSP) appeared first on Kayode Ibukunoluwa-Micah's Blog.

With the plethora of sales channels and increased competition for marketing and sales, it is now obvious that mere academic qualification will no longer determine who gets the next available job but certified skill sets and practical abilities.

To equip professionals to take up the marketing and sales roles of leading organizations across the world the American Certification Institute, USA presents recognized and acceptable

certifications in the following areas:

1. Certified International Sales Manager ( CISM)
2. Certified Marketing Professional ( CMP 1)
3. Certified Marketing Manager ( CMM 2)
4. Certified Marketing Executive ( CME 3)

ABOUT THE INSTITUTE

American Certification Institute, is a premier professional certification institute well-known in the United States and the world. It was founded in the USA in 1999. Its Corporate Headquarters is in Lewes, Delaware, USA and it has numerous alliance partners around the world. These alliance partners represent ACI in their respective countries and conduct ACI programs in collaboration with ACI. ACI is dedicated to helping train the leaders of today and tomorrow to attain proficiency and professionalism.

TRAINING AND CERTIFICATION

The Institute’s training is designed and taught in modules. All materials are available in digital format. Where space and time do not permit candidates could take the self-study option and take the online examination at a later date which the students are expected to pass.

All certifications are issued in the United States of American and carried the seal of ACI. Certifications will become due for recertification after 5 years.

ISSUANCE OF TRANSCRIPTS

It should be noted that the Institute issue transcript on behalf of certification holders to Institutes across the United States, Canada, Europe, and other countries. Transcripts requests are made through alliance partners in the country where the candidate was originally certified.

MODE OF APPLICATION

Students are required to visit www.darachassociate.com or simply send an email request to info@darachassociate.com for details of the courses. Your application should specify your certification course of interest and your present academic qualification.

BASIC QUALIFICATION

Kindly note that the base qualifications for all ACI certification courses are B.sc, HND or other equivalent qualifications. Students applying for the foundational program must have completed his or her academic course and probably awaiting the NYSC program.

EXEMPTION

Those with post-graduate qualifications and significant work experience may be exempted from the level 1 program and be admitted to begin at level 2.

FEE

Details of the fee are available at www.darachassociate.com and the same can be made available upon request.

SUPPORT DESK

For more information kindly send an email to info@darachassociate.com or call Kayode on 08088172236, Femi: 08066492890.

OFFICE

Darach Associate and Marketing Consulting Nigeria Limited

Suite C 11, Topaz Plaza, Km 18, Lekki Epe Expressway, Lekki

Lagos.

The post CERTIFICATIONS IN SALES AND MARKETING appeared first on Kayode Ibukunoluwa-Micah's Blog.

To this end, the American Certification Institute, Lewes, Delaware, USA has gone milestone ahead in equipping the human resource with innovative ideas and capability to prepare them for the challenges ahead. The Institute offers certifications that are acceptable in most countries of the world. Her training modules are in conformance with human resources management international body of knowledge.

AVAILABLE HR CERTIFICATION COURSES

1) Certified Human Resource Management Associate ( Foundation)
2) Certified Human Resource Professional ( CHRMP Level 1)
3) Certified Human Resource Manager ( CHRM Level 2)
4) Certified Human Resource Management Executive ( CHRME Level 3)
5) Human Resources Management International Certificate ( HRMIC)

ABOUT THE INSTITUTE

American Certification Institute, is a premier professional certification institute well-known in the United States and the world. It was founded in the USA in 1999. Its Corporate Headquarters is in Lewes, Delaware, USA and it has numerous alliance partners around the world. These alliance partners represent ACI in their respective countries and conduct ACI programs in collaboration with ACI. ACI is dedicated to helping train the leaders of tomorrow for personal professional certification.

TRAINING AND CERTIFICATION

The Institute’s training is designed and taught in modules. All materials are available in digital format. Where space and time do not permit candidates could take the self-study option and take the online examination at a later date which the students are expected to pass.

All certifications are issued in the United States of American and carried the seal of ACI. Certifications will become due for re-certification after 5 years.

ISSUANCE OF TRANSCRIPTS

It should be noted that the Institute issue transcript on behalf of certification holders to Institutes across the United States, Canada, Europe, and other countries. Transcripts requests are made through alliance partners in the country where the candidate was originally certified.

MODE OF APPLICATION

Students are required to visit www.darachassociate.com or simply send an email request to info@darachassociate.com for details of the courses. Your application should specify your certification course of interest and your present academic qualification.

BASIC QUALIFICATION

Kindly note that the base qualifications for all ACI certification courses are B.sc, HND or other equivalent qualifications. Students applying for the foundation program must have completed his or her academic course and probably awaiting the NYSC program.

EXEMPTION

Those with post-graduate qualifications and significant work experience may be exempted from the level 1 program and be admitted to begin at level 2.

FEE

Details of the fee are available at www.darachassociate.com and the same can be made available upon request.

SUPPORT DESK

For more information kindly send an email to info@darachassociate.com or call Kayode on 08088172236, Femi: 08066492890.

OFFICE

Darach Associate and Marketing Consulting Nigeria Limited
Suite C 11, Topaz Plaza, Km 18, Lekki Epe Expressway, Lekki
Lagos.

The post INTERNATIONAL CERTIFICATIONS IN HUMAN RESOURCE MANAGEMENT appeared first on Kayode Ibukunoluwa-Micah's Blog.