In today highly competitive business environment, managing customer relationship and effectively interacting with your customers are critical to an organization success. By enhancing the customer experience, Continue Reading

WINNING THE CUSTOMER SERVICE WAR IN CYBERSPACE The World Wide Web (www), cloud technology, dot.com, hash tags (#) among others are modern technological developments that brought changes on how customers view service Continue Reading

I recently trained a group of employees of different companies in Nigeria, and one of the questions that was thrown up was the seeming difficulty of managing the ever increasing customers complaint and the Continue Reading

In a recent training for key customer service practitioners, I was confronted with some seemingly difficult questions bothering on the fact that some customers can be overbearing, excessively implacable and that no Continue Reading

Customers are the live wires of a business. An awareness of this creates in us the consciousness of always asking the question where are my customers are? Or where has my customer gone? Any organization, marketing Continue Reading

Knowing who the customers are or having good knowledge of the customers is crucial and significant for the success of any business. To remain in the hearts of your customers you should be able to provide clear and Continue Reading