To this end, the American Certification Institute, Lewes, Delaware, USA has gone milestone ahead in equipping the human resource with innovative ideas and capability to prepare them for the challenges ahead. The Institute offers certifications that are acceptable in most countries of the world. Her training modules are in conformance with human resources management international body of knowledge.

AVAILABLE HR CERTIFICATION COURSES

1) Certified Human Resource Management Associate ( Foundation)
2) Certified Human Resource Professional ( CHRMP Level 1)
3) Certified Human Resource Manager ( CHRM Level 2)
4) Certified Human Resource Management Executive ( CHRME Level 3)
5) Human Resources Management International Certificate ( HRMIC)

ABOUT THE INSTITUTE

American Certification Institute, is a premier professional certification institute well-known in the United States and the world. It was founded in the USA in 1999. Its Corporate Headquarters is in Lewes, Delaware, USA and it has numerous alliance partners around the world. These alliance partners represent ACI in their respective countries and conduct ACI programs in collaboration with ACI. ACI is dedicated to helping train the leaders of tomorrow for personal professional certification.

TRAINING AND CERTIFICATION

The Institute’s training is designed and taught in modules. All materials are available in digital format. Where space and time do not permit candidates could take the self-study option and take the online examination at a later date which the students are expected to pass.

All certifications are issued in the United States of American and carried the seal of ACI. Certifications will become due for re-certification after 5 years.

ISSUANCE OF TRANSCRIPTS

It should be noted that the Institute issue transcript on behalf of certification holders to Institutes across the United States, Canada, Europe, and other countries. Transcripts requests are made through alliance partners in the country where the candidate was originally certified.

MODE OF APPLICATION

Students are required to visit www.darachassociate.com or simply send an email request to info@darachassociate.com for details of the courses. Your application should specify your certification course of interest and your present academic qualification.

BASIC QUALIFICATION

Kindly note that the base qualifications for all ACI certification courses are B.sc, HND or other equivalent qualifications. Students applying for the foundation program must have completed his or her academic course and probably awaiting the NYSC program.

EXEMPTION

Those with post-graduate qualifications and significant work experience may be exempted from the level 1 program and be admitted to begin at level 2.

FEE

Details of the fee are available at www.darachassociate.com and the same can be made available upon request.

SUPPORT DESK

For more information kindly send an email to info@darachassociate.com or call Kayode on 08088172236, Femi: 08066492890.

OFFICE

Darach Associate and Marketing Consulting Nigeria Limited
Suite C 11, Topaz Plaza, Km 18, Lekki Epe Expressway, Lekki
Lagos.

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ABOUT THE AMERICAN CERTIFICATION INSTITUTE

ACI, the American Certification Institute, is a premier professional certification institute well-known in the United States and about 200 Nations of the world. It was founded in the USA in 1999. Its Corporate Headquarters is in Lewes , Delaware , USA and it has numerous alliance partners in China, Nigeria, South African, Ghana, Poland, Mexico, Malaysia, Singapore, Dubai, Romania, and other countries. These alliance partners represent ACI in their respective countries and conduct ACI programs in collaboration with ACI. ACI is dedicated to helping train the leaders of tomorrow for personal professional certification.

ISO 9001

The Certification programs of the American Certification Institute (ACI) of Lewes, Delaware have been verified and determined to meet all the Quality Management System (QMS) requirements of International Organization for Standardization (ISO) Standard 9001, to include the Quality Management requirements, requirements for Quality Systems Administration, requirements for Process/Product Operations, and requirements for Quality Control

OVERVIEW OF THE CERTIFIED INTERNATIONAL CUSTOMER SERVICE PROFESSIONAL ( CICSP)

In todays highly competitive business environment, managing customer relationships and making conscious to gain their loyalty is critical to business success. By enhancing the customer service experience, companies can develop a strong relationship between the customer and the organization. If sustained over time, such bond will strengthen business competitive advantage and increase profitability.

COURSE OBJECTIVES

This program examines customer service and customer relationship management (CRM) as a key strategic process within all organizations.
CRM is defined as the overall process of building and maintaining profitable customer relationships by delivering value and satisfaction to the customer. Focusing on process, strategy, and technology, this program leads students from understanding the fundamentals of customer service and CRM through the implementation of CRM systems and analysis of customer data.
It discusses customer service and CRM philosophy as well as the systems in place that incorporate and integrate information from sales, marketing, and service.
The theory of CRM is being exalted to a new status because of todays severe competition and nearly saturated products. Wal-Mart, Southwest Airline with great reputation highly listed in Fortune magazine make management ability of customer service as their core competitiveness. The essence of competition between corporations is customer satisfaction; customer service department is no longer a dispensable department but the edge tool of corporate development.
The program is designed to bring students to speed in both customer service skills and CRM fundamentals and in managing all customers experience touch points. The curriculum will introduce students to concepts and functionality for all customer service professionals.
This Certification Program is a core certification program of the American Certification Institute.

PROFESSIONAL DESIGNATION

This program offers the designation of CICSP (Certified International Customer Service Professional) to candidates who demonstrate their understanding of the fundamentals of the profession through the successful completion of rigorous professional certification examinations based upon the CUSTOMER SERVICE MANAGEMENT BODY OF KNOWLEDGE (CSMBOK).

WHO SHOULD ATTEND?
• Customer service practitioners, marketing, sales and related managerial personnel
• Excellent customer relationship management service personnel
• Anyone wishing to become a customer service professional
• Anyone who desired to have a world class certification in Customer and customer relationship management

ADMISSION CRITERIA
1) Student must be a degree holder (or its equivalent) from any recognized institution
2) Student must have a minimum of two years of work
experience to warrant interest in Customer service / Customer Relationship Management
3) To be awarded the certification student must pass an online multiple choice examination

MODULES/ COURSE OUTLINE

The certification program consists of two modules and an 80 question multiple choice examination prepared from the CUSTOMER SERVICE MANAGEMENT BODY OF KNOWLEDGE (CSMBOK). Candidates may complete the modules in any order.
However, the suggested sequence is spelled out below:
Module 1 (Customer Service Skills)
1) Achieving high customer satisfaction
2) Developing strong listening and communication skills
3) Winning Telephone skills
4) Technical writing skills for support professionals
5) Handling difficult customer situation
6) Solving and preventing problems
7) Teams and team players in a help desk setting
8) Minimizing stress and avoiding burnout
Module 2 (Customer Relationship Management)
1) CRM Overview, Types, Strategy and Implementation
2) The Theoretical Framework of CRM
3) CRM Project Organization in the Financial Industry
4) The Evolution of Customer Relationships and Customer Value
5) Main Benefits and Organizational Impacts of CRM within all sectors
6) Data Mining Systems Supporting the Marketing Function
7) CRM Conclusion

BENEFITS OF CERTIFICATION

Professional certification offers individuals a wide range of important benefits.
The certification designation demonstrates to current and potential employers that the employee possesses a solid foundation of experience and education in a field of endeavor that can have a positive impact on bottom-line results.
Certification symbolizes knowledge and accomplishment and is highly regarded by colleagues and employers.
As a certified professional, the employee can proudly join a successful group of professionals who are enriching and advancing their careers and their chosen professions.

SPECIFIC BENEFITS INCLUDE THE FOLLOWING:
Professionalism — Certification indicates a high level of professionalism to both coworkers and customers, increasing ones value in the market place.

Leadership — Certification signifies an employee as dedicated to continuous improvement of himself/herself.

Recognition — Only a small fraction of professionals ever achieve certification, indicating that they are a leading professional in their fields.

Knowledge — Certification will improve ones understanding of the most current processes and trends in ones profession.

Ethical Behavior€”Individuals who become certified must subscribe to a rigorous code of ethics appropriate to the specific profession.

TRAINING SCHEDULE
See details at www.darachassociate.com

TRAINING VENUE:
All training will hold at Darach Training room, Lekki, Lagos as shown below or at the Travel House, opposite Mega Chicken Lekki, Lagos.
Darach Associate and Marketing Consulting Nigeria Limited
Topaz Plaza, Suite C 11, km 18, New Round bus stop, before Chevron roundabout
Lekki Epe Expressway, Lekki, Lagos

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popular demand by leading employers for certification holders, the American Certification Institute, Lewes Delaware ( ACI) and the International Purchasing and Supply Chain Management Institute- USA have individually granted concession and discount on tuition fee to registrants from Nigeria.

Early bookings are welcome, kindly check for details at www.darachassociate.com.
Booking office: Suite C 11, Topaz Plaza, New Road Bus Stop, km 18, Lekki Epe Express way, beside Cherub Mall , Lekki , Lagos.

Telephone enquiries: + 23470172236, 08033356911, 08033164832
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In the new economy, attention will be paid to professionalism, value based employment relationship and the ability to deliver superior results and performance.

It is also important to note that some of the professions that will take frontline in the new economy will require support from those who are skilled in agriculture and the agro allied industry, research, transportation/logistics, project management, supply chain management, purchasing, International sourcing, Human Resource Management, contracting and negotiation etc.

To thrive in the new economic reality knowledge is of paramount importance, positioning and certification or exposure to global best practices will be needed.

One recommendation is the International Purchasing and Supply Chain Management Institute, USA. The institute’s training and certifications are recognized globally. The Institute has a network of alliance partners in most countries of the world and in Nigeria Darach Associate and Marketing Consulting Nigeria was appointed as the Institute authorized and sole representative.

For added information visit: darachassociate.com or www.ipscmi.org or call 07088172236.

Kayode Ibukunoluwa-Micah is a certified technical Professional trainer for the International Purchasing and Supply Chain Management Institute, Delaware-USA and a certified International Professional Trainer to the American Certification Institute. A member of the Association for Talent Development and certified international Professional Negotiator. Kayode is a member of the prestigious Institute of Directors of Nigeria and a blogger. ( www.askkayodemicah.blogspot.com). He is a trainer of over 18 years experience and he sits on the faculty of reputable organizations in Nigeria.

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